Delivery and payment

Timing

Every box is packed to order. The number of working days from payment to dispatch is shown below and on every box page; in the peak weeks before holidays it may take longer, and we say so on the box page. If you need the order by a specific date, write it in the order comment.

Delivery methods

• Nova Poshta branch or parcel locker. Across Ukraine, usually 1–2 days. The fee follows the carrier's rates: it can be paid on receipt, or we add it to your invoice.
• Nova Poshta courier. Delivery to the recipient's address, at the carrier's rates.
• Courier in Odesa. A fixed fee, shown in the table below; delivered the day after packing at a time that suits the recipient. We can hand the box over on your behalf.

Payment

After you place the order you receive the details for a bank transfer to the account: IBAN, the payment purpose with your order number and the amount. The transfer can be made from any banking app. We start packing once the money arrives. If payment does not arrive within two days, the order is cancelled and we let you know.

If something goes wrong

If the box arrives damaged or it is the wrong one, write to nahoda.ua@gmail.com with the order number and photos on the day of receipt. We will replace it or refund you.