Returns

We follow the Law of Ukraine “On Consumer Rights Protection”. Below is the part that applies to our boxes.

A damaged or wrong box

If the box arrives damaged, incomplete or different from what you ordered, write to nahoda.ua@gmail.com on the day of receipt with the order number and photos. We replace the box or refund the full amount, including delivery, at our expense.

Changed your mind

Non-food goods of proper quality can be returned within 14 days if unused and in their original packaging. Most of our boxes, however, contain food (tea, coffee, chocolate, honey, biscuits), and the card and tag are signed for a specific person. By law such items cannot be returned. So we do not take back a box with food or personalization when nothing is wrong with it.

If you change your mind before we start packing, write to us: we refund the payment in full.

How we refund

To the same account the payment came from, within 7 days after we receive the box back or agree the refund.